We come to you.

Three ways to solve it

Tell us what's happening and we'll tell you which of these is the fastest

We connect and fix it while you're on the phone.

Software repairs, email, syncing, backups, slow machines and setup questions. No visit.

Moving to a new Mac and want everything transferred properly? Networks, servers, multi-computer households and anything tied to your space. A named technician every visit.

Battery replacements, cracked displays, liquid damage, data transfers. We photograph its condition while you watch and email you a receipt before we leave. Your device is insured the entire time it's in our care.

Repairs start with a diagnostic, charged when we collect your machine and credited against the repair if you go ahead.

On-site at your home or office, at a time that suits you.

For anything that needs the bench - we collect it and bring it back.

Choose a lane

Remote

We come to you

We pick it up

How a pickup works

We agree a time.

You tell us what's wrong and where you are. We book a window that suits you.

How does your product/service work?

The same named technician every time. We photograph your device - front, back and screen - with you there, and take the diagnostic fee before we go.

You get a receipt before we drive away.

Emailed on the spot, with the photos, the problem as you described it, and confirmation that your device is insured while it's in our care.

We keep you posted.

You'll hear from us the moment it's tested and ready - from the same number you called.

We bring it back and switch it on together.

You see it working before we leave. Payment happens right there.

The part that replaces the counter

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"Amazing customer service, Cindy went above and beyond, told me how to save some money, fixed my computer and also delivered to my home. Hundred percent recommend MacPros! Thank you guys."

RICHELLE STRAITH · GOOGLE REVIEW

Mac repair, networks and IT support

Over twenty years of Mac and network work on Vancouver Island, for households and businesses alike - including repairs other shops send away.

Mac Repair & Maintenance

Battery replacements, cracked displays, liquid damage, data transfers, to a new Mac, and software repairs. We collect your machine, fix it properly, and bring it back working.

Networking Solutions

Reliable wired and wireless networking for homes and businesses. We design coverage against your actual floor plan before we install anything, then measure the real signals on site to prove the design was correct - backed by ongoing monitoring and proactive maintenance.

macOS setup, software deployment, and application configuration done right the first time. Whether you're setting up a new Mac or rolling out software across your team, we handle the details - and much of it can be done remotely.

Software Installation & Deployment

What we do

Smart Home Automation

Custom smart home systems designed and installed for how you live and work. We integrate lighting, climate, security, cameras, and entertainment into a system that's intuitive, reliable, and built to last.

Why we come to you

Most of our work already happened at our client's homes and offices - on-site, remote, or server-side. We've had no retail showroom since 2016; the Douglas Street space was a workshop and a back office, not a store. Going fully mobile formalizes how we've actually worked for years.

What it means for you: no downtown trip, no finding parking, no waiting at a counter. Same team, same rates, more of our day spent on your problem instead of on a front desk.

Greater Victoria - Victoria, Saanich, Oak Bay, Esquimalt, View Royal, Colwood, Langford, Central and North Saanich, and Sidney.

We also travel to Sooke, Metchosin, and the Highlands by arrangement.

Elsewhere on Vancouver Island - just ask. Remote support works anywhere, and we travel for larger projects.

Monday to Friday, 9:30am - 5:30pm

(250) 590-2950

info@themacpros.ca

Where we work

One form for all three lanes

Tell us what's wrong

"A very professional outfit. Fast efficient service with excellent communications. I was having serious issues with my MacBook Pro and was dreading being without my machine for an extended period. I'm from out of town and The MacPros were recommended to me by a friend and exceeded my expectations. One of my best Mac service experiences in 30+ years of owning Macs."

Hector MacTavish · GOOGLE REVIEW

Serving Greater Victoria - Monday to Friday. 9:30am - 5:30pm

info[at]themacpros.ca

+1-250-590-2950

© 2026 The MacPros. All rights reserved.